White Label Taxi App ("we," "us," or "our") operates the website whitelabeltaxiapp.com and provides white label ride-hailing software solutions to transport operators worldwide. This Privacy Policy describes how we collect, use, store, and share your personal information when you visit our website, use our services, or interact with us in any capacity.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or services.
1. Information We Collect
Information You Provide Directly
We collect information that you voluntarily provide to us when you interact with our website or services, including:
- Contact information: Name, email address, phone number, and company name when you fill out forms, request a demo, or contact our sales team.
- Account information: Login credentials, business details, and billing information when you become a client and create an account on our platform.
- Communication data: The content of emails, chat messages, and support tickets you send to us, including any attachments.
- Payment information: Billing addresses and payment method details processed through our secure third-party payment processors. We do not store full credit card numbers on our servers.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including:
- Device information: Browser type, operating system, device type, screen resolution, and unique device identifiers.
- Usage data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths through our website.
- Network information: IP address, approximate geographic location (city/country level), and internet service provider.
- Cookie data: Information collected through cookies and similar tracking technologies as described in our Cookie Policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery: To provide, maintain, and improve our white label taxi app platform, process your orders, and deliver the software and support services you have purchased.
- Communication: To respond to your inquiries, send service-related notifications, provide technical support, and share product updates relevant to your account.
- Marketing: To send you promotional content, newsletters, and information about new features or services — only with your consent, and with the ability to opt out at any time.
- Analytics: To understand how visitors use our website, identify trends, measure the effectiveness of our marketing campaigns, and improve user experience.
- Security: To detect, prevent, and address fraud, unauthorized access, and other security issues affecting our platform and our clients.
- Legal compliance: To comply with applicable laws, regulations, legal processes, or government requests.
3. Data Sharing & Disclosure
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- Service providers: We share data with trusted third-party vendors who help us operate our business — including cloud hosting providers, payment processors, email delivery services, and analytics platforms. These providers are contractually bound to protect your data and use it only for the services they provide to us.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity as part of the transaction.
- Legal requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
- With your consent: We may share your information for any other purpose with your explicit consent.
4. Cookies & Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity on our website. These technologies help us analyze website traffic, personalize content, and improve your experience.
For detailed information about the types of cookies we use, how they work, and how you can manage your cookie preferences, please refer to our Cookie Policy.
5. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:
- Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL protocols. Sensitive data at rest is encrypted using AES-256 encryption.
- Access controls: We implement strict role-based access controls ensuring that only authorized personnel can access personal data, and only to the extent necessary for their job functions.
- Infrastructure security: Our platform is hosted on enterprise-grade cloud infrastructure with firewalls, intrusion detection systems, and continuous monitoring.
- Regular audits: We conduct regular security assessments and third-party penetration testing to identify and address vulnerabilities.
While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.
6. Your Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Right to access: You may request a copy of the personal information we hold about you.
- Right to rectification: You may request that we correct any inaccurate or incomplete personal information.
- Right to erasure: You may request that we delete your personal information, subject to certain legal exceptions.
- Right to restrict processing: You may request that we limit how we use your personal information in certain circumstances.
- Right to data portability: You may request that we provide your personal information in a structured, machine-readable format.
- Right to object: You may object to the processing of your personal information for direct marketing purposes at any time.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us using the information provided in Section 9 below. We will respond to your request within 30 days, or sooner where required by applicable law.
7. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete that information from our records. If you believe a child has provided us with personal information, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on this page with a revised "Last Updated" date. For significant changes, we may also provide additional notice via email or a prominent banner on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We are committed to resolving any complaints about our collection or use of your personal information. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.